F.A.Q.

What is our service?

We are a food ordering and delivery service that allows you to order from the comfort of your own home, work, or happy place.

What are our hours?

Take-out orders: Are dependent on the restaurant’s business hours. Please see the restaurant’s operating hours.

We are opened for Delivery:

Monday – Saturday: 11am – 9pm

Sundays we are closed for deliveries. 

**Deliveries are dependent on driver availability.

If you choose the Pickup Icon will we deliver your food?

We are not obliged to deliver your food if you choose pickup when you order. Please use the delivery icon if you would like us to deliver your food.

What are the delivery fees?

Delivery fees are calculated by the radial road distance from a restaurant.

The distance to the restaurant and delivery fee will automatically be displayed on the Boomerang Eats app.

Is a tip for the driver included on my order?

A tip is included in your order. This amount can be changed on the account tab on the app. As a customer, we encourage tipping our hardworking drivers using our secure checkout services.

Can I save my payment information on my account?

We know this might cause concern for some; however, we have partnered with a company to protect your information and keep it secured.

What happens if I have an ALLERGY or special request?

You can request modifications to a dish’s ingredients and preparation. Please use the Special Instructions field at checkout to include instructions to have a dish prepared.

What is Boomerang’s refund policy?

If a restaurant is unable to provide the items ordered, the restaurant will provide you with a refund for those items. The refund will be processed and may take up to 5 to 7 business days to show on your credit/debit card statement.