Question about Your Order? 407-768-2603
F.A.Q.
What is our service?
We are a food ordering and delivery service that allows you to order from the comfort of your own home, work, or happy place.
What are our hours?
Take-out orders: Are dependent on the restaurant’s business hours. Please see the restaurant’s operating hours.
We are opened for Delivery:
Monday – Saturday: 11am – 9:30 PM
Sundays we are closed for deliveries.
**Deliveries are dependent on driver availability.
If you choose the Pickup Icon will we deliver your food?
We are not obliged to deliver your food if you choose pickup when you order.
Please use the delivery icon if you would like us to deliver your food.
What are the delivery fees?
Delivery fees are calculated by the radial road distance from a restaurant.
The distance to the restaurant and delivery fee will automatically be displayed on the Boomerang Eats app.
Is a tip for the driver included on my order?
A tip is included in your order. This amount can be changed on the account tab on the app. As a customer, we encourage tipping our hardworking drivers using our secure checkout services.
Can I save my payment information on my account?
Yes, and we know this might be a concern for some; however, we have partnered with a company to protect your information and keep it secured.
What happens if I have an ALLERGY or special request?
You can request modifications to a dish’s ingredients and preparation.
Please use the Special Instructions field at checkout to include instructions to have a dish prepared.
What is Boomerang's refund policy?
If a restaurant is unable to provide the items ordered, the restaurant will provide you with a refund for those items. The refund will be processed and may take up to 5 to 7 business days to show on your credit/debit card statement.
If my order is rejected how long does it take for my money to come back to my account?
It depends on your credit card company or bank. The average turnaround time is 24-48 hours. Boomerang Eats or the restaurants does not hold any funds if your order is rejected.
What are the top fix-it-yourself solutions if my order is rejected?
- 1. Check your notification and see if the food item is out of stock. 2. Check if your card has a middle initial and if it does, delete it and add your card back without the middle initial. 3. Check with your bank establishment or credit card company about your available funds. 4. Check in with your bank in case the rejection is due to you updating your travel plans by informing them you are traveling outside of the US mainland into the USVI.
How do I partner with you if I am a restaurant?
Please fill out our partner FORM and we will contact you right away.
How do we contact you?
Email us: info@boomerangeats.com and by Phone: 407-768-2603